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What is ePlus Service Desk

  What is ePlus Service Desk ePlus Service Desk is a managed support service offering that provides Level 1 and Level 2 technical support, acting as a centralized contact point for users’ IT issues. ePlus +1 Its goal is to reduce the burden on internal IT teams, improving service, consistency, and cost predictability. discover.eplus.com +1 Key Features & Support Offered Resources & Support: 24/7/365 support for Level 1 technical issues. discover.eplus.com Support delivery models include: • Shared US-based staff • Dedicated US-based team • Offshore support (Philippines) discover.eplus.com Channels include phone, email, chat, and remote desktop support. discover.eplus.com Customer Experience & Management: Quick onboarding + Assignment of a Customer Success Manager . discover.eplus.com +1 Use of the ticketing system (ServiceNow) with portal access. discover.eplus.com Customization: greetings, reports, surveys. discover.eplus.com Quality ...
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Is Your Education Technology Helping or Hindering?

From outdated platforms to limited integration, the wrong tools can create frustration, hinder learning outcomes, and even contribute to educator burnout. In our latest eBook, “9 Signs Your Education Technology Needs a Refresh,” we highlight the warning signs: ✅ High volume of support tickets ✅ Inability to integrate with other solutions ✅ Lack of AI capabilities ✅ Too much (or too little) training material ✅ Limited customization ✅ Lacks multi-device compatibility and remote access ✅ Low staff usage ✅ Low student usage ✅ Security gaps The right solutions don’t just modernize systems — they unlock innovation, collaboration, and student success. If these signs sound familiar, it’s time to explore a refresh. Please feel free to contact us for more information. https://lnkd.in/eKMi2mq5
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AI is here to stay in our schools

Still, the real question is how we integrate it without losing sight of what education is all about. The answer is helping students grow through curiosity, creativity, and critical thinking. I came across this piece from eSchool News that lays out a roadmap for K–12 administrators. Here are the five keys: 1️⃣ Vision – AI should support a school’s mission, not redefine it. 2️⃣ Agreement – Bring teachers, parents, and students together to align on how AI is used. 3️⃣ Learning – Give educators the tools and training to experiment and learn. 4️⃣ Unleashing – Encourage teachers to try new approaches and share what works. 5️⃣ Evaluation – Treat missteps as part of the process and continuously refine. At the end of the day, AI should amplify learning, not define it. Curious to hear how your schools or districts are approaching AI in the classroom?
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